Frequently asked questions

See our Frequently Asked Questions or message us to learn more about the best resort in the Mentawais and get all the insider information to plan your dream vacation

FREQUENTLY ASKED QUESTIONS

Do I need travel insurance to visit Aloita or the Mentawais?

For your personal safety, travel insurance with medical evacuation coverage is mandatory. In case of an emergency, we will assist you in contacting your insurance company.

Do I need a visa for my visit to Aloita?

Entry into Indonesia requires a passport valid for at least 6 months from the date of arrival.

Visitors from most countries do not require a visa. A 30-day tourist visa on arrival still applies for some countries (35 USD). Another option is to apply at the Indonesian embassy in your country for a 60-day tourist visa. Please check with your embassy.

Can I bring my own surfboards to Aloita?

Indonesia customs allow a maximum of 3 surfboards for personal use. Additional boards will be considered imports and will be charged a fee (approx. 100 USD per board).

What is the cost of the Mentawai surf tax?

Surfers must pay a surfing tax of 1,000,000 IDR (approx. 80 USD) per 15 day stay, that is now included in the Surf Package we offer at Aloita. We collect it and pay it for you to the tourism office in Tua Pejat/Mentawai on your arrival.

Can I make cash and credit card payments at Aloita?

The local currency in Indonesia is Rupiah (IDR). Cash withdrawals can be made at ATMs in Padang. You can also bring foreign currency to exchange in Padang. At Aloita we accept cash (only IDR), VISA and MasterCard. Unfortunately we do not accept American Express.

How much do I have to pay prior and/or upon my arrival at Aloia?

A 30% deposit is due at the time of booking. Final payment is due 60 days prior to arrival.

What are your refund and/or cancellation policies?

In case of cancellation, deposits and final payments are non-refundable. For cancellations received up to 30 days prior to date of arrival, payments can be credited toward a future trip within one year from date of final payment made. No refund or credit will be provided for cancellations within 30 days of date of arrival or No Shows. Please read TERMS AND CONDITIONS on our website (www.aloitaresort.com/terms-and-conditions).

What time is your check-in? And check-out?

Check-in time: 1 pm. Check-out time: 10 am.

Does Aloita have fixed rates for porters?

At the harbour there is no way to load/unload your bags without the help of porters. Price depends on number of bags and boards. If you choose any of our </span>TRANSFER PACKAGES<span class=”color_20″>, porters are included. Bargaining with porters can be unpleasant, therefore we recommend choosing one of our packages to avoid possible misunderstandings.

Is there a stable Wi-Fi connection at Aloita?

Free WiFi is provided. However, due to our remote location the signal can be temperamental. For those needing a reliable connection, we suggest buying an Indonesian Telkomsel SIM card in Padang (approx. 150,000 IDR / 10 USD with 2 GB of data). Please make sure the vendor activates the card.

Is there a risk of contracting Malaria in the Mentawais?

Mosquito bites can bring several diseases, so personal precautions are suggested. Risk of contracting malaria is extremely low in the Mentawai Islands.

Are first AID kits and/or doctors easily available at Aloita?

We have a first aid kit on premises, however we strongly recommend bringing your own medications. In particular, an antiseptic to clean cuts and antibiotics in case of infection. Aloita does not have a doctor on site. There is a local hospital in Tua Pejat (half hour away).

What do I need to bring for my vacation at Aloita?

Extra & basic surf gear:

  • Sun protector and sun screen
  • Hat and sunglasses with UV protection
  • Extra leashes
  • Spare fins
  • Warm water wax / wax comb
  • Quick fix surfboard repair kit
  • Dry bag
  • Surf trunks. No flip flops are allowed on board of our surf boats
  • Rush guard a light neoprene jacket or your preferred surf t-shirt
  • Water container
  • Surf booties. If you feel that you need them then you probably do or if you are a beginner surfer, use them.
Aloita Resort - Simakakang-Island - Tuapejat Sipora Utara - Kabupaten Kepulauan Mentawai - Sumatera Barat 25932 - Indonesia
Aloita Resort - Simakakang-Island - Tuapejat Sipora Utara - Kabupaten Kepulauan Mentawai - Sumatera Barat 25932 - Indonesia

CONTACT

You’ll find us at

Aloita Resort
Simakakang Island,
Tuapejat, Sipora Utara,
Kabupaten Kepulauan Mentawai,
Sumatera Barat 25932, Indonesia

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Telephone / WhatsApp: +62 813-2097-1810

Email: [email protected]

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